On 27-11-2013, Darryl Waring of the Bailey Court Jobcentre Plus ‘forgot’ to input to the system that Claimant X attended the Jobcentre. This is one of the most basic tasks staff at Jobcentre Plus are supposed to do upon having an interview with a claimant. As a result, Claimant X did not receive the Jobseeker's Allowance payment on time. Later, the Department for Work and Pensions (DWP) issued the Jobeeker's Allowance payment. However, it took the DWP over two months to issue an apology with regard to this incident.
On 19-02-2014, Sue Cooper of the Bailey Court Jobcentre Plus provided wrong information on the documents that were required to make an application. As a result, on the following day, when Claimant X attended the Jobcentre, her/his application was refused. Claimant X was requested to leave and asked to come back with the correct documents. Later an apology was issued with regard to this incident.
On 12-03-2014, the Bailey Court Jobcentre Plus reported incorrect information to the Benefits Delivery Centre stating that Claimant X had informed the Jobcentre Plus that s/he was in possession of significant sums of money as well as two operational businesses and therefore, s/he did not need Jobseeker's Allowance. Claimant X, who has no such funds or businesses, believes that this was retaliation by the same Darryl Waring who previously ‘forgot’ to input information to the system, thereby delaying Claimant X’s Jobseeker's Allowance payment.
“It is DWP policy to stop all payments to a claimant until an investigation is conducted, when someone reports that a claimant has large amounts of money etc: I believe Darryl Waring made this false report against me, because I had previously raised a complaint against him for forgetting to input my sign-in evidence, resulting in a delay in receiving a Jobseeker's Allowance payment”, Claimant X stated.
Later a DWP investigation revealed that Claimant X did not in fact have any funds or operational businesses and reinstated her/his Jobseeker's Allowance payments. The complaint against Darryl Waring referred to above has also been upheld by the DWP.
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| Dave Rogers |
On the same day, Dave Rogers of the Bailey Court Jobcentre Plus also took steps to refer Claimant X to a Labour Market Decision Maker for the period 12-03-2014 to 19-03-2014 for not “Actively Seeking Employment”. A comparison of an audio recording of the conversation between Claimant X and Dave Rogers with a copy of the information Dave Rogers input into the DWP computer system indicates that Mr Rogers distorted facts as well as omitted vital information from the records Mr Rogers made, although Mr Rogers assured that he had entered the information. However, later, the DWP decided that Claimant X was actually “Actively Seeking Employment” and issued the Jobseeker's Allowance Payment, although much later than it should have been paid.
On 08-07-2014, the Bailey Court Jobcentre Plus suspended Claimant X’s Jobseeker's Allowance and imposed a lengthy sanction on her/his claim for ‘not attending for an appointment’ with a Jobcentre Plus staff member, although Claimant X was not required to attend the Jobcentre on that day. Later the DWP removed the suspension as well as the sanction and issued an apology.
On 22-08-2014, Claimant X did not receive a Jobseeker's Allowance payment, as s/he should have. Having made enquiries, it was learned this was because the Bailey Court Jobcentre Plus had not communicated vital information to relevant individuals within the DWP. The DWPs has apologized for this error and later issued the payment, although it was delayed.
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